Frequently Asked Questions
Everything you need to know about shopping on the Google Store.
When will my order arrive?
Shipping times vary based on your location and the shipping method selected at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
You can return most items within 15 calendar days of receiving them. For high-value electronics like the Nest Hub or Pixel phones, please ensure the original packaging is intact.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Google Pay for a faster checkout experience.
Can I change my shipping address after placing an order?
Shipping addresses can only be changed within a very short window after the order is placed. Please visit your Order History page to see if your order is still eligible for modification.
Do your products come with a warranty?
Yes, all hardware products purchased through the Google Store come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
How do I track my package?
Once your order ships, you can track it through the link provided in your confirmation email or by logging into your Google Store account and visiting the 'Orders' section.